How quickly will you dispatch my order?
Your order will be dispatched as quickly as possible. As products are hand-made and individually wrapped we take time to ensure your order is perfect. Dispatch is normally within 3 – 5 days. We will aim to deliver the goods as quickly as possible but delivery times are not guaranteed. You will receive a confirmation email of your order and another when your lovely parcel is in the post.
What is the postage charge?
For the UK we use a a flat postage rate rate. You can choose to have your order delivered Royal Mail Standard Class for £2.95 or First Class for £3.50. Orders £40 and over (excluding postage) are sent free of charge. We use Royal Mail for most orders, but bulky orders may require a different delivery carrier.
Do you post overseas?
We are only able to deliver to addresses within the United Kingdom, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles. We currently do not accept orders outside of the UK.
What is your returns policy?
We hope you will be delighted with your Curled Up products. However, should you wish to return an item, please do so within 14 days from receipt and you will receive a full refund providing that all goods are carefully repackaged and returned in a resale-able condition. You must notify us by email to arrange your return. You will need to pay for the return of any items.
Unfortunately due to the nature of the products we are unable to refund or exchange personalised items.Delivery
If you specify any delivery instructions in the order notes please be precise about where you would like the goods left if you are out when we deliver. We will write these on the outside of the package but we cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We also cannot guarantee the Royal Mail or Carrier will deliver the package according to these instructions!